The Best Troubleshooting for the Disney Plus Error Code 142

If you frequently watch content on Disney Plus, you might be familiar with the various error codes it witnesses from time to time. The Disney Plus error code 142:‘We’re sorry; we’re having trouble connecting you to the service’ is a problem that prevents many users from accessing the rich content hub of the service.

This error message points to issues with the servers outside the USA. Disney Plus is like other streaming services that are not fully secured from errors. You will encounter various issues. So, instead of replacing the service altogether, understand how to fix it.

In this post, we’ll tell you about error code 142 in more detail and also ways to fix it.

What Is Error Code 142 ‘We’re sorry; we’re having trouble connecting you to the service’ on Disney+ mean?

The error code 142 makes the Disney Plus app unable to work on the streaming device. This issue frequently keeps occurring, and users are left wondering what to do. The root cause for its occurrence is a poor or unstable internet connection.

Besides, the problem can also be caused by an older app version or issues with the Disney Plus servers. This error will appear with the following message: We are sorry: We are having trouble connecting you to the service. Please check to see that you are connected to the internet and try again.

The primary reason for the problem is a weak, unstable, or slow internet connection. First, check whether your device is linked correctly to the internet.

Ways to Fix Error Code 142 on Disney Plus

Hopefully, you have much greater insight into this problem. In the next parts, you will learn how to fix Disney+ error code 142 on Firestick and other devices.

1.   Restart and reinstall the Disney Plus app

This is the primary troubleshooting to follow for the error code 142. First, you need to re-open the app and then reinstall it.

• Exit your Disney Plus app.
• Hold back for a few moments.
• After that, relaunch the app.
• Check if you still face this error code.
• If the problem persists, reinstall the app.
• Redownload it from the app store of your device.
• When the app installs on your streaming device, log in using your credentials.

2.   Check the internet connection

Without a strong and stable internet connection, you will encounter error code 142 on this streaming service. Users can easily fix Disney+ error code 142 on Chromecast and other devices by getting stable internet.

To check for it, follow these pointers.

• Turn off the Wi-Fi on your mobile.
• Now, wait for around 30 seconds.
• After that, reconnect to the wireless signal.
• You can also restart network devices like modems and routers.
• If nothing works, dial the number of your internet service provider.

3.   Disable the VPN and proxy

The 142 error code on Disney Plus can occur if you use a proxy or VPN. So, turn them off and see if you can access the Disney Plus content. Follow these pointers to turn off VPN.

Windows

• Launch the Control Panel in Windows.
• Head to ‘Network and Internet.’
• Here, tap ‘Change proxy settings.’
• Tap ‘LAN Settings’ below ‘Connections.’
• Now remove the tick from ‘Use a proxy server.’

Mac

• Go to ‘System Preferences’ followed by ‘Network.’
• Tap the ‘Advanced’ button.
• Head to the ‘Proxies’ tab.
• Here, remove the tick from ‘Secure web proxy (HTTPS)’ and ‘Web proxy (HTTP).’

Linux

• Launch the GNOME Control Center.
• Access ‘Network Connections.’
• Tap your network.
• Below the ‘IPv4 Settings’ tab, modify the method to ‘Automatic (DHCP) addresses only.’

iPhone and iPad

• launch ‘Settings’ and tap ‘Wi-Fi.’
• Tap the ‘Info’ button.
• Choose ‘Off’ below the ‘HTTP Proxy’ section.

Android

• Navigate to ‘Settings’ and tap ‘Wi-Fi.’
• Long-press your network and tap ‘Forget network.’

4. Look for Disney Plus app updates

If there’s an internal glitch with the Disney Plus app, you will likely encounter this issue. So if you are still wondering how to fix Disney+ error code 142 on Google TV, check for updates.

• Go to the App Store.
• Click on your account.
• Find ‘Disney Plus’ and hit the ‘Update’ button.

5. Use another streaming device

If no resolutions have worked so far, it implies a problem with your streaming device. So, use another device to stream content on Disney Plus.

Chances are that you will have no issues watching content. Here are some good devices to use.

• Amazon Fire Tablet
• Apple iPads
• iPhone
• Amazon Fire TV
• Android TV

6. Change your web browser

An issue with the internet browser can also lead to Disney Plus error code 142. You can try using Disney Plus on another browser and check if this error occurs there as well.

Google Chrome, Microsoft Edge, and Mozilla Firefox are some great browsers to try. But ensure that you use the latest version of these browsers.

If you are already using one of these browsers, update it to the latest version.

7. Inspect the Disney Plus server status

When the Disney Plus servers witness traffic surges, they go down. As a result, users encounter different error codes.

As a best practice, find out the status of Disney servers on their official website or social media pages. If they are down, you can only access the content when they get back up.

A List of Other Disney Plus Error Codes

The Disney Plus error code 142 isn’t the only one that users encounter. There are innumerable error codes, some of which occur as per your device and region. Here’s a list of the most frequent error codes and what they imply.

• Disney+ error code 401: It indicates that your cache may be corrupted.
• Disney Plus error code 42: A slow or unstable internet connection is the prime cause of this error.
• Disney Plus error code 73: It indicates that you are attempting to stream content unavailable in your region.
• Disney Plus error code 86: This accounting error indicates that your account may not be authorized to stream Disney Plus content.
• Disney Plus error code 83: It points to the incompatibility of the Disney Plus app with your streaming device.
• Disney Plus error code 92: It denotes an overloaded system or that Disney Plus cannot stream the content you are requesting.
• Disney Plus error code 93: It occurs when there’s fraudulent activity on your Disney Plus account.
• Disney+ error code 39: Problems with the streaming device not getting a good internet connection result in this error.
• Disney Plus error code 90: It happens when your IP is blocked.
• Disney Plus error code 24: A login problem leads to this error code.

Final Words

Now there’s no need to feel annoyed when the error code 142 on Disney Plus appears. You know the best fixes for it. If you want to learn more about fixing issues on streaming services, contact Digitech experts.

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