The Amazon Prime error code 5004 is a common error that prevents you from signing into the Amazon Prime servers. As a result, you cannot view your favorite shows.
Naturally, you would want to know how to fix this error. This technical issue is a confirmation error that happens prominently whenever the user attempts to use their streaming devices to log into Amazon Prime.
But before you feel distressed, read this article. We will give you the main causes of error code 5004. After that, we’ll explain effective fixes you can apply. By the end of the post, you will feel confident about fixing this error.
You can fix this error code when you know its main causes. Knowing about them will help you ascertain the nature of the error so you can troubleshoot correctly.
Now you know more about what is error code 5004 on Amazon Prime. You are now ready to implement corrective methods and solve them.
You need to have a good internet connection to stream Amazon Prime content. An active internet connection will prevent you from facing different error codes including this one. Use these steps to check the connection.
Some more steps to fix the internet connection are as follows:
Excessive cookies and cached data frequently lead to the Amazon Prime error code 5004. These cookies and cache result in corrupt data. This type of data clashes with the original data.
It, in turn, hinders you from signing in. So, the fix is to delete cookies and cache and clear the corrupt data.
Antivirus software and firewalls trigger many error codes in Amazon Prime. You must disable these tools so that the streaming service can work optimally.
These programs cause connectivity issues. The firewall even blocks the connection, thus preventing the user from signing into the Amazon Prime server.
Uninstall these programs through these steps.
If your account is inactive, you cannot sign into the Prime video account. This action will cause Amazon Prime error code 5004.
So, reactivate the account. Use the following steps for it.
An issue with the AMAZON Prime Video app can also lead to the 5004 error code. This problem can occur due to a technical glitch with the app or if you are using its old version.
So delete the app and reinstall it.
A workaround to the Amazon Prime error code 5004 is downloading the app again. If you have tried many fixes but are still unable to fix the problem, download the videos from the app on your device.
Videos can easily be downloaded in a few seconds. Here is the procedure for downloading this app.
You must update the app to the latest version to prevent yourself from encountering the error codes. Follow these pointers to update the app.
These techniques will help you over the 5004 error code on your Amazon Prime Video app. they will fix the connection issue so that you can stream content easily. You can also consult DigitechAssist experts for more troubleshooting assistance.