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February 24, 2023

How to Fix Netflix Not Working Issue – [10 Methods]

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Netflix is a popular streaming service that gives users an abundance of TV shows and movies. Today, it has become synonymous with recreation and entertainment. As a result, when subscribers discover that Netflix not working, they become extremely frustrated.

Common Netflix problems include the service not loading or crashing, error code 12001, error 1012 on iOS, and the inability to download content.

Sometimes, a glitch in the app also hinders it from working properly. Keep reading to learn how to fix Netflix problems and get it back up and running in this post.

10 Methods to Fix Netflix Not Working Issue

There are various Netflix errors and their variations. Although it’s not possible to tackle them with standard measures, here are some troubleshooting techniques that may prove effective.

Examine your internet. It would be wise to connect with the best internet service providers who give internet with good speed.
Disconnect the device you are using to stream content. After that, reconnect it and check for the issue.
Sign in again to your Netflix account. Check if your account configuration is correct.

Method 1: Check the Netflix Server Status

Netflix doesn’t often go down. However, sometimes it can happen, which leads every user to face problems accessing it.

Searching for it on Google is an easy way to find out whether the service is down. In addition, you will find reports from the official website. If the servers are overloaded or down, wait for a few hours in the day till they become functional again.

Method 2: Update the Netflix App

If you aren’t streaming shows on an updated Netflix app, you will face problems with its working.

Despite good internet connectivity and functional server status, you may ask why is Netflix not working. Check whether you are using the recent app version. It is possible that the older version has some bugs or glitches, making it incompatible with your other software.

Checking for updates is essential if your Netflix app isn’t set to update automatically.

Method 3: Reboot the Smart TV

A reliable solution for Netflix not working on Samsung Smart TV is rebooting it. Restarting the TV will help you enjoy Netflix shows without any interruptions.

Unplug your Smart TV from its power source.
Hit the ‘Power’ button on it.
Let it remain unplugged for three minutes.
After this time, plug back the device.
Turn it on and use Netflix.
If that doesn’t work, go to the ‘Get help’ section on the Netflix home screen and choose ‘Sign out.’
Then sign back in and check for the error.

Method 4: Open Netflix Again

One of the quick yet effective fixes for Netflix not working on TV is relaunching the app. Just follow these steps to properly relaunch the app, and stream shows again.

From the error screen, choose ‘Exit.’
Now try to open Netflix again.
Reset your home network.
To do so, unplug the network equipment and your Smart TV for 30 seconds.
Now plug each device back.

Method 5: Reset Roku

When you find Netflix not working on Roku, try resetting it. It will fix issues such as slow network speed, Netflix crashing, or showing an internal error message.

Hit the ‘Home’ button present on your Roku remote.
You will find the main screen showing up.
Now, press the ‘Home’ button five times.
After that, press the ‘Up’ button a single time.
Now, tap ‘Rewind’ twice.
After that, click ‘Fast forward’ twice.
Reboot Roku at least twice.
This will clear the cache, making Netflix work again.

Method 6: Resolve Device or Connectivity Problems

Netflix not working message also appears with the error 0041. It indicates device or connectivity problems. Check your internet connection when this error strikes.

Another good fix is to clear the app’s data. After that, restart the device. You can also reset your home’s Wi-Fi network. If you are streaming shows on a smartphone, move around the house to get a better signal.

However, if nothing works, you will need to change your internet connection or reset the internet settings to default.

Method 7: Check Who Is Using Your Netflix Account

Netflix plans are limited to four people. If there are many users watching Netflix from your account, you’ll face issues.

If you notice a message saying that your account is in use on another device, terminate the existing sessions.

Head to ‘Account’ followed by ‘Settings.’
After that, select ‘Sign out of all devices.’
You can also see who is on your Netflix account by heading to ‘Account’ followed by ‘Settings.’
Select ‘Recent device streaming activity.’
Here, you will find current sessions.
Through this list, find out the users who are online and request them to log off.

Method 8: Check the Date and Time Configuration on PlayStation

Are the date and time settings on your device matching with the current date and time? If not, you’ll notice Netflix not working.

The video will not play correctly. So, you need to rectify the date and time settings.

On the main menu of PlayStation 4, go to ‘Settings.’
Choose ‘Date and Time.’
Next, pick the ‘Date and time settings’ option.
Now, choose ‘Set using the internet.’
After that, check the box ‘Set automatically.’
Choose ‘Set Now.’
Now, open Netflix again.

Method 9: Force Close Netflix

If you are asking why is Netflix not working on my TV, such as Apple TV, force closing the app may work.

Double-click on the ‘Home’ button.
Now, swipe left or right till Netflix comes into focus.
Now, swipe up to force quit the application.
Lastly, open Netflix and check if it is working.

Method 10: Reinstall Your Netflix App

If nothing works, try reinstalling the Netflix application.

In the Windows system, go to ‘Apps and Features.’
Here, choose the Netflix app and click ‘Uninstall.’
After that, reinstall the app.
On Mac, open the app.
Click the ‘X’ symbol at the top-left corner.
It will delete the app.
After that, reinstall it.

Final Thoughts

Netflix has become an integral part of most people’s lives. So, when it stops working, you will naturally feel disappointed. But these fixes will help you troubleshoot the issues in the app’s working. You can also consult a Netflix Customer Service to learn more about errors in streaming services.

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