The Best Troubleshooting for the Peacock Error Code 21

The Best Troubleshooting for the Peacock Error Code 21

It is normal for streaming services to malfunction. Peacock TV is a popular service that gives users access to a variety of entertainment content. However, the Peacock error code 21 brings your uninterrupted streaming experience to a halt.

Error 21 on Peacock TV occurs mainly due to connectivity problems. But besides that, there are also other causes for it. If you’ve been facing this error code repeatedly and are looking for ways to fix it, keep reading this article.

Here, you will learn more about error code 21 in detail, including methods to troubleshoot it.

What Does the Peacock TV Error Code 21 Mean?

The error code 21 in Peacock TV impacts users with a low streaming speed. The poor speed is due to weak connectivity. Irrespective of whether you are a premium or a free user of the service, you can experience the problem.

So, the immediate fix will be to resolve problems with your internet connection. In the next sections, you will find all the possible reasons besides an internet connection leading to error 21 in the Peacock streaming service.

What are the Causes of the Peacock Error 21?

Here are the most common factors that lead to error 21 in Peacock.

  • Poor internet connection.
  • Your streaming app or service needs an update.
  • Problems with VPN.
  • You are using the wrong version of your application.
  • An excessive app cache is preventing Peacock from streaming properly.

Fixing Peacock Error Code 21on Your Device

After going through the causes, you may have found the major culprit behind this problem. Use any one or more troubleshooting methods from below to fix the issue.

1. Examine the internet connectivity.

Poor internet connection prevents video streaming. So, if your connection is not stable, it will become very difficult to stream content on Peacock TV.

Your internet speed must be at least 67 Mbps. If it is slow, restart the Wi-Fi network. Replug the modem and check if there is an improvement in the internet speed.

Refresh your router and mobile data and check if Peacock TV is working fine.

  • Refresh the router
  • Unplug the power cable of the router.
  • Wait for two minutes and plug back the power cable.
  • After the internet starts, check for the error.
  • Refresh the mobile data.
  • Firstly, switch off the data connection.
  • Now, put your phone on airplane mode.
  • After a minute, disable this mode and switch on the data connection.
  • Restart the Peacock app.

If it is still low, contact your internet service provider.

2. Update the Peacock app

It is essential to use the updated Peacock TV application. No matter which device you use for Peacock TV content, be it mobile, tablet, or browser, the app must be updated.

A good option will be to set the updates on an automatic basis. This will prevent you from manually getting the updates.

Use this process to update the Fire Stick and Amazon Fire Smart TV app.

  1. Choose ‘Settings.’
  2. After that, select ‘Applications.’
  3. Go to the App Store. It is present on the Applications page.
  4. Now, turn on the feature of ‘Automatic Updates.’
  5. If it is enabled, you will see ‘On’ under it.

POINT TO NOTE: Peacock TV does not support older versions of applications. If you have an unsupported or aged version of the app, you may encounter Peacock TV error code 21.

3. Clear the app and browser cache.

Another option to resolve error 21 on Peacock TV is by clearing the app cache. This will replace the prior problematic configurations. It will also give a fresh start to the app.

Here’s a stepwise guide to clearing the cache on the Peacock App.

  • Clear cache on the app
  • On your streaming device, head to ‘Settings.’
  • Next, choose ‘Apps.’
  • After that, choose ‘Peacock.’
  • Now, choose ‘Storage and Cache.’
  • Click ‘Clear Cache.’
  • Start the app again.
  • If the problem persists, clear storage and restart the app.
  • Clear cache on the browser
  • Tap the three vertical dots icon on a browser like Google Chrome.
  • Now, go to ‘More Tools.’
  • From here, choose ‘Clear Browsing Data.’
  • On this window, choose the time range for which you want to clear cache and cookies.
  • Ensure to clear cookies and other site data and cached images and files.
  • Lastly, tap ‘Clear Data.’

4. Reinstall the Peacock TV application

If you still face Peacock error 21, uninstalling and reinstalling the app can be an effective fix. It is because you may be facing this problem due to a corrupt app installation.

Here is the procedure to uninstall the app and reinstall it.

  • Exit all the running programs.
  • Now head to ‘Settings.’
  • Find the ‘Apps’ option and click on it.
  • From the list of apps, choose ‘Peacock TV.’
  • Tap the ‘Uninstall’ option.
  • After uninstalling the app, go to Google Play Store.
  • On the search box, input ‘peacock’ and tap on the Peacock TV search result.
  • Tap ‘Instal’ and let this process finish.
  • After you have installed the app again, find out whether the problem still persists.

5. Check your VPN connection.

Peacock TV is only available within the United States. So, if you are outside the country, you will face problems in streaming content. Those outside the United States commonly use a VPN service to access Peacock TV.

But if you use a free VPN app, you will encounter a poor network. It will lead to this error 21 on your Peacock app. So, ensure to use a trustworthy VPN service that offers a high-speed connection.

6. Update the operating system.

It is always a best practice to get the latest updates for the operating system. This ensures that all the applications work properly.

Windows users can select ‘Start’ followed by ‘Settings’ and then ‘Windows Update.’ If there are pending updates, download them.

Apart from Windows, you can also update your phone.

Summing up

These methods will help fix error 21 on your Peacock TV. Ensure that you update the Peacock app and make your internet connection faster. To get more assistance with this or similar error codes, contact a Digitech expert online.

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