The Disney Plus application, when downloaded on Samsung Smart TVs allows users to enjoy as many movies as they like. Disney Plus is the go-to resource for popular shows, and you can add it to the home screen of your Samsung TV. However, sometimes you may find Disney Plus not working on Samsung TV. Poor signal strength, device incompatibility, the outdated Disney Plus app, or the Samsung OS are the leading causes. When Disney Plus doesn’t work on Samsung TV, it crashes suddenly.
The audio and pictures can stutter. Sometimes, the application can crash outright when it is streaming. In this post, you will uncover proven troubleshooting techniques to fix this issue.
These are some of the best solutions you can try to make the Disney Plus app work on Samsung TV uninterruptedly.
The first thing to ensure is that your specific smart TV is fully compatible with Disney Plus. The app only works with Samsung Smart TVs released from 2016 to the current ones via Tizen OS.
If you have an older model running on another operating system, such as Orsay OS, you will encounter various problems. You cannot install or stream it because of incompatibility issues.
However, if your Samsung TV model is compatible, move on to the next fix.
The Disney Plus app needs a steady internet connection to stream content. So, your Samsung TV should be connected to a good speed internet. If the internet connection is unstable or weak, you will find Disney Plus not working on TV. The app won’t stream content or will crash.
Something you can do is examine your router by checking if all its lights are on. They shouldn’t be red or orange. You can also restart your router a couple of times and see if the issue persists.
The next step after examining the internet connection is restarting the Disney Plus app on the Samsung TV. Restarting the app means forcing it to stop and relaunch Disney Plus.
You must do it a few times to see if the solution is working. Follow these points to restart Disney Plus on Samsung TV.
Sometimes, the problem can lie in your Samsung TV instead of the Disney Plus app. You can fix the issue by quickly restarting your Samsung TV.
The Smart Hub is Samsung TVs app store. If you still notice your Disney Plus not working on Samsung TV, reset the Smart Hub settings to default.
This action removes the data related to your account.
Samsung TV can encounter issues if their software is not the latest. Find the recent firmware as follows.
Reinstalling the app clears its cache. When you reinstall, you get a Disney Plus of the latest version.
To reinstall Disney Plus on your Android device, follow this procedure.
Factory reset of the Samsung TV restores it to its default settings. Remember that you will have to install all the apps on the TV again. But it is a good fix if you still find Disney Plus not working on Samsung TV.
Disney Plus not working on Smart TV can happen when there’s a service outage. So, examine the Disney Plus server status on their official website.
You can also check their social media accounts such as Twitter. The company keeps updating about server issues. If they report an outage, wait for some time till Disney Plus support resolves it.
Now you know that the Disney Plus app can crash and fail to work on the Samsung TV due to several factors. So, the solutions in this article will help you eliminate all those factors. If you need more help with the issue, contact a Digitech expert.