[Error Solved!] Fix Disney Plus Error Code 21 With Easy Step

Using Disney Plus for entertainment and finding it as a refreshing option when tired of office work, or just want to feel relaxed? No doubt, it helps! But, if you are not aware of a few things, you may end up getting disruptions on your Disney screen. No, we are not frightening you anymore! In fact, trying to make you aware of a few stinky errors that might come to you, Disney Plus Error Code 21 is one such.

I will explain everything you need to know about Disney error 21, and effective remedy to fix it in the quickest way possible. So, read on!

What does Disney Plus Error 21 do?

In a nutshell, Disney Plus error code 21 leaves a blank on your Disney Plus screen. When this problem overpowers your device, you get a text message, “Sorry, we could not confirm your access. Please try again.”

Basically, it represents the issue is with logging Disney Plus on your device – likely a login error.

However, the sad part is that it shows the same error (21) even if the log in credentials are currently put.

So now, using this guide, you will get to know the leading cause (s) behind the error, with the solutions discussed of each in detail.

Possible Causes of Disney Plus Error Code 21

Error 21 in your Disney Plus streaming service can occur due to many factors, in which incorrect log in credentials or unstable network are the leading ones. Check more below!

• You haven’t entered the right username and password.
• The internet connection at your place or area is unstable.
• There is a glitch in the Disney Plus app.
• Your streaming device is not compatible with the Disney Plus app.
• Your VPN is interrupting the Disney Plus app.

How to Fix Disney Plus Error Code 21

Now focusing on fixes in order to retrieve Disney Plus error code 21 on your device.

Fix 1. Check Credentials (Log In Details) on Disney

The error code 21 in Disney Plus is strongly linked to login issues. So, the first option is to check your credentials. In case you entered wrong details – username or password – you found the cause of occurring code 21 on Disney+. To check it,

• Open Disney+ app on your device.
• Simply tap ‘My Space’ section on the far right side of the screen.
• After that, you see Log In option on the Disney+.
• Enter the details in the given space (or review, if it is already filled).
• Upon filling username or password correctly, you get a login code on the mail you provided. 
• Check code and fill in in the given space (fill code within 15 minutes).
• And refresh the page to confirm you are logged in to your Disney profile successfully.

If following this method does not help you, move on to the other ones below.

Fix 2. Use ‘Get Help’ option on Disney+ Login Page

When you have checked your login credentials on Disney+ using your phone or desktop and still not able to sign in, this means you need a strong action against this issue. What you can do is use another method (Get Help) option.

Here we explain how to use this:

• Simply visit on Disney+ login page.
• Under the space for filling details, use the option called ‘Having Trouble logging in?’ and tap ‘Get Help’ option.
• As you tap it, you get a list of queries to choose from.
• Select your concerned reasons.
• If you don’t find an option helpful for you, choose ‘Contact Us’ page. Or, you can directly select chat with us and connect with the officials.

Fix 3. Restart your device

Apart from entering the correct credentials, you may also benefit from restarting the device on which you are watching Disney Plus. Here is how you restart your device hoping to get your Disney+ streaming back.

Windows

• Hit the ‘Start’ button.
• Now, tap the ‘Power’ symbol.
• You can now hit ‘Restart’ or press the ‘Alt’ + ‘F4’ keys.
• After that, click restart.

iOS

• Find the ‘Volume’ button.
• Press and hold this button to see the ‘Power’ option.
• Alternatively, you can also press and hold the ‘Side button’ to restart your device.
• You will see the ‘Power’ option sliding after a few moments.
• Slide it to power off your device.
• Now, switch it on usually, and see if it fixes the error.

Android TV

• Hit the ‘Home’ button, which is there on the dashboard.
• Navigate to ‘Settings.’
• Then select the ‘About’ option.
• After that, click ‘Restart’ you find on the ‘Power’ menu.

Apple TV

• Go to the ‘Settings’ section.
• Here you will find the ‘System’ option.
• Select it.
• Now click ‘Restart.’

Fix 4. Check If internet is working fine

An unstable or glitched internet connection is a common reason for numerous error codes in Disney Plus, including error code 21. Thus, checking upon it is a good practice for gaining your Disney Plus functionality.

Below trick are to ensure how your internet is working:

Trick 1: Check your internet connection strength using the free online tools. Just type the online internets peed on the web and you are given a bunch of websites doing it for free.

Select the one you think will provide the accurate data, and see how it functions.

Note: Disney+ requires a stable internet connection to give its users a good viewing experience. Recommended speed is 5 mbps for standard-view, and at least 25 mbps if you are watching 4K video.

Trick 2:

Try to fix your internet connection strength from your end.

• Toggle On your device’s Data option.
• If using Wi-Fi, check your router or modem to ensure the internet is working fine.
• If nothing works, choose to contact your internet provider, or if using mobile data, then call your SIM provider and seek out the solutions.

Fix 5. Update the Disney Plus application

Are you using the latest version of the streaming application? if the answer is no, you have found the cause of the Disney+ error code 21.

Update Disney+ on App Store:

• Launch the App Store on your device.
• Here, head to the ‘Updates’ tab.
• Locate ‘Disney Plus.’
• Now, hit ‘Update.’
• Apple device users will need to enter their passwords when getting an app update.
• Once the update is complete, click ‘Install.’
• The Disney Plus app will open, and you can sign in.

Update Disney+ on Google Play Store:

• Go to the Google play store on your android device.
• Tap the profile icon on the top right corner.
• Check for the managed apps and device, click it.
• Navigate to the Updates Available option.
• Finally, you see the list of app that needs to be updated.
• Tap on the ‘Update’ beside each app, or just tap the ‘Update All’ icon.

Fix 6. Use another streaming device

Try to stream shows on Disney Plus on a device different from your current one. Users of Xbox have noticed error code 21 commonly. You may switch to a smart TV or even a web browser to continue watching your shows.

To do so,

• Sign out of Disney+ from your device.
• Open the Disney+ on another device and fill in the log in credentials.
• If it is possible to watch on another device, the issue is with your previous device only.

Fix 7. Reinstall Disney Plus

You can also try deleting the Disney Plus App from your device, and re-installing to expect Disney+ issue resolved. The below points need to be followed to delete and reinstall it.

• Long tap the Disney+ app and you will see options.
• Tap ‘i’ icon and more options are opened.
• Select ‘Uninstall’ option.
• You have successfully deleted your Disney+ App by now.

To Sum Up

The Disney+ error 21 is primarily a result of problems in passcode verification. It is your wrong login credential that is stopping you from running Disney Plus. Or, maybe the other factors, such as poor internet connection, not updating the disney+, having used corrupted device could lead to error code 21 on Disney+. Explore each steps to try and check if it helps you omit this login errors.

Frequently Asked Questions