[7-Step Guide] To Fix Disney Plus Error Code 42

If watching quality content on Disney Plus is your favorite part, ensure that you are connected to the robust internet speed. If you are connected to a weak network, watching high-resolution content (4K video or even standard) becomes difficult, or almost impossible. When you are unable to watch content on your Disney Plus subscription, it comes to you in the form of Disney Plus Error Code 42 a.k.a Internet connection error on Disney Plus.

Did you recently come across Disney error 42 on your screen? What did you attempt at first? If checking internet sources and strength is your answer, you are good to go.

More about the error and fixing part is discussed ahead!

What Does the Disney Plus Error Code 42 Imply (Why It Occur?)

In the time when you are surprised by Error code 42 in the way that your screen shows “We’re sorry; we are having trouble connecting you to the service. Please check to see that you are still connected to the internet and try again,’’ it’s time to take action that might probably be helpful to fix this universal query.

When this connection error message appears, you won’t be able to view content on your Disney Plus subscription. In fact, the screen turns black, leaving you clueless.

However, with most trials and errors, we could come up with the most practical solutions that leave you in comfort after following the guide.

Remember, these fixes are extracted from continuous trials over this problem, and they have produced satisfactory results. Also, since it worked for me and some of my buddies, we don’t guarantee that it will produce the same results for you. However, applying these fixes is a good practice, and works mostly.

How To Fix Disney Plus Error Code 42

Retrieving the Disney Plus service is all we want when face error code 42 or similar ones. Below are the quick solutions steps to try one by one and check which one works best for you.

Firstly,

Step 1: Fix Internet Connection Error

Initially, look for your internet connection – if it is working just fine or is faulty. Internet connection is the needful component to fulfil your viewing expectations on any streaming platform. After a subscription, internet quality and strength matter the most. Thus, check out the source of the internet when face error code 42 on your Disney+. We help you do so using the given steps:

• If using router or modem:

If it is a wired connection, ensure the cable is properly connected to the router or modem. Loosed cable can be the reason for your disrupt connection. However, if it is a wireless connection, checking on the Wi-Fi setting, and pointing out the leading problems is the work you should be doing.

• When using mobile data:

Maybe you are like me who uses mobile data when connecting the device to Disney Plus service. Then, checking on the internet becomes an easier task: Just tap the ‘data’ icon on the drop-down menu of your phone. Toggle the ‘data On.’ And stream Disney+. If it does not resolve the query, enabling airplan mode, and disabling it after 30 seconds may work for you (this is what I practice).

On doing so, you will find that your internet is back to online, and is helping Disney to work smoothly.

Second,

Step 2: Check Internet Speed:

A bunch of online internet speed checkers are available to give you a summary of your internet. Sometimes, the connection is perfectly fine but the connection strength is insufficient. If that happens, Disney Plus struggles to load, leading to a poor user experience. Thus, check out the speed of your internet using the online free speed test calculators such as speedtest.com, and many others.

Simply visit a search engine, type ‘speed tester’ or ‘speed checker’, and you will a list of tools to choose from. Pick one (ensure you trust the source), and allow access to let them produce real data of your internet strength.

Third,

Step 3: Check Disney Plus Server Status

If you face Disney Plus Error Code 42 But Internet Is Fine, then the error could be caused by the server outage. Almost commonly, server error stops Disney Plus from functioning, and it shuts down all the services for the moment.

The common reasons behind Disney Plus server outages include mass load on the Disney Plus simultaneously, technical glitch from Disney’s end, and sometimes it is a location-based error: The Disney Plus service is down for a particular location only.

In such conditions, users are advised to give it some time get it fixed. Users have nothing to fix it on their own, so they should wait unless the technicians retrieve the service for all, at the same time.

Fourth,

Step 4: Restart your device where you stream the Disney Plus

Restarting the Disney Plus streaming device is an effective fix for this specific problem.

• Turn off the smartphone, PC, tablet, Roku, or whatever device you are using to stream content.
• Unplug the device from its power outlet.
• Wait for a few minutes and plug the power cord back in.

Restarting removes the stored data that might be disturbing the app. You can also connect Disney Plus to a different device if restarting it does not resolve error code 42.

Fifth,

Step 5: Clear all Disney Plus cache

The excessive cache can interfere with the proper functioning of the Disney Plus app. So, clearing the cache on different devices is a good technique. The following steps can be used by Android device owners.

• Head to ‘Settings’ on your phone.
• Select ‘Apps.’
• A list of apps will open.
• Of all, choose ‘Disney Plus.’
• Tap ‘Storage & Cache.’
• In the end, click ‘Clear cache.
• After clearing the cache, reload Disney Plus and stream.

Sixth,

Step 6: Sign in to Disney Plus again

If following the above-mentioned steps does not help to troubleshoot error 42 on Disney Plus, try to sign out of your Disney Plus account. Afterwards, sign in again (like you did for the first time while creating an account).

The purpose behind it is that it helps regain all of the services when we perform the ‘signing out,’ and ‘signing in’ process. This is simpler to do:

• Tap ‘My Space’ or the Profile section.
• And tap the Sign Out
• You are out of the Disney+ service now.

Perform the same for login purposes.

Seventh,

Step 7: Perform Uninstalling and Re-installing Disney Plus app

This fix is for the times when you find Disney+ error code 42 in the presence of a good internet connection. Uninstall the Disney Plus app. Reinstall it after a few moments. 

Follow the steps here:

• Tap the Disney plus application for a few seconds.
• It will pop-up a new list of options.
• Select Uninstall among all.

Now that you have logged out of Disney Plus successfully, visit the app store or Google Play Store, enter ‘Disney Plus hotstar’, tap the ‘install’ button. After installing, open the app, log in using your details, and that’s all.

This solution is particularly useful for those who find all other apps on their streaming device working properly except Disney Plus. After reinstalling the app, check whether it works properly or not.

Why Do You See the Disney Plus Error Code 42

Seeing Disney Plus error code 42 is a common occurrence and is caused by poor internet connection to your Disney service. If you are connected to a less-than-required internet speed, then be ready for this issue. Sometimes, compatibility problems between your device (on which you are streaming Disney+) and the service cause this error. If not this, the additional reasons could be Disney server is down for the moment, or it may be that you need to try hands-on fixes, such as clearing caches, restarting the device, and uninstalling and re-installing the app.

Summing Up

If you are a regular Disney Plus user, you know how common to end up getting errors while watching your favorite show, or even just starting. But if you are a new subscriber to Disney Plus, Error code 42 on Disney Plus may leave you baffled. However, the practical guide we discussed above is all you need to get rid of this connection-related problem. Follow the guide strictly and say goodbye to all kinds of errors stopping you from binge-watching on Disney Plus.

FAQ’S